Tell us about a problem

Last updated: October 2026

Homeowners who contact Brokenim Tree Service should have a fair and honest experience. Tell us when something goes wrong. This page sets out how to complain and what follows. It is a general template, not legal advice.

Issues You Can Raise

You can report concerns about:

• Your contact with Brokenim Tree Service, including your phone experience
• The handling of your personal information
• Website information that seems wrong or unclear
• The behavior of a provider you reached through us

Problems With a Provider's Work

Providers in our network operate separate businesses. Each is responsible for its quotes, pricing, work and customer service. For a problem with tree work at your property, usually start with the provider. Keep a written record of the issue and your discussions.

Please also let us know. Provider feedback helps us maintain an honest network. A provider with repeated shortcomings may be removed. However, Brokenim Tree Service cannot resolve contract disputes, refund a provider's work or decide matters on the provider's behalf.

Details to Send

Submit your complaint to contact@brokenim.skin. Include:

• Your name and contact details
• When you contacted us or the provider
• Which listed number or form you used, if you recall
• The provider's name, if you know it
• A clear account of the problem and the action you want from us

How We Handle the Complaint

An email acknowledgment will follow, usually within a few business days. We will examine what happened. That review may involve contacting the provider. Our reply will explain our findings and any action we are taking.

Asking for Another Review

If our response does not resolve your concern, reply and request another look. You can also raise the matter with your state's consumer protection office or attorney general, or your local Better Business Bureau. If the issue involves a licensed contractor, a state or local licensing office may be able to assist.

Where to Reach Us

Send complaints and related messages to contact@brokenim.skin.